Privacy Policy

Col Crawford Pty Ltd
ABN 27 001 798 081

Col Crawford Pty Ltd (“CCPL”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, hold, use and disclose personal information, and how you can access or correct the personal information we hold about you.


1. What kinds of personal information we collect and hold

Personal information is any information or opinion, whether true or not, about an identified individual or an individual who is reasonably identifiable.

The types of personal information we collect depend on the nature of your interaction with us and may include:

  • Contact and identification details such as name, address, phone number, email address and date of birth
  • Demographic information such as gender, age, postcode, household income and household size
  • Vehicle and servicing information, including vehicle purchase date, registration details, number plate, VIN, dealer name, warranty claims, servicing history, roadside assistance and capped price servicing details
  • Payment and finance information, including bank account or credit card details
  • Employment or contractor information, including training records, IT system usage and commercial communications (where applicable)
  • Marketing and research information, including customer surveys, promotions, competitions, social media interactions and publicly available information
  • Other information reasonably necessary for us to provide our products or services

If you do not provide required personal information, we may be unable to provide certain products or services. For example, without vehicle ownership details, we may be unable to notify you of safety recalls, warranty services or roadside assistance.

Providing personal information about others

If you provide personal information about another person (such as a joint owner, authorised driver, family member or emergency contact), you must inform them about this Privacy Policy and obtain their consent before providing their information to us, including consent from a parent or legal guardian for minors.